Hear what our happy clients have to say

“Vic and Jemma were truely a dynamic duo. They provided a calm approach to a stressful time for us, were always approachable and not just during business hours, they answered all our questions in a professional and efficient manner and really made us feel we were part of the Harcourts team and in capable hands. We had regular updates and were constantly kept in touch with all the progress. There is no uncertainty in our minds that we choose the right estate agents to sell our home and are thrilled with the outcome. Thanks a million!”

Amanda and Patrick
July 2018

“We would recommend Vic & Jemma for many reasons. From start to finish Vic & Jemma were extremely professional and at the same time very easy to talk to. The process of selling our home was seamlessly managed, we discussed anything at anytime and we were always met with energy, enthusiasm and thoughtfulness.  We were very pleased with the result! Thanks Vic & Jemma!”

Judy & Ian Cassidy
July 2017

“Thank you Vic and Jemma, not only did you set some records in selling our home which exceeded our expectations (a complete understatement), you were both so helpful in showing us potential properties to buy and helping us negotiate a purchase of our new family home which we are very excited to own.  Throughout both the selling and buying process you two were extremely professional and knowledgeable and held our hands to make the process so easy (at a time that can be very stressful).  Sarah and I have bought and sold a few times previously and this experience exceeded our expectations.   At all times we never felt any pressure to do anything we were not comfortable with and you listened to all of our thoughts.  It felt like a partnership throughout both processes.  We would recommend you both to anyone looking to sell or buy.”

Geoff and Sarah Allen
May 2017

We would recommend Vic & Jemma for many reasons. From start to finish Vic & Jemma were extremely professional and at the same time very easy to talk to. The process of selling our home was seamlessly managed, we discussed anything at anytime and we were always met with energy, enthusiasm and thoughtfulness.  We were very pleased with the result! Thanks Vic & Jemma!

Linley Todd
November 2016

“In November 2016 we had an exciting opportunity we wanted to explore that put us in a position of limited time to sell our property. Vic and Jemma delivered with innovative, fresh marketing ideas, a professional yet friendly approach and gave us the confidence they had our best interests at heart through a very stressful time. When the heat was on and we had decisions to make we really appreciated the caring way they gave us the time we needed. In the end we got an incredible result in five days on the market! I would not hesitate to recommend them to represent your property – you won’t be disappointed.”

Sarah and Mark Schmac
November 2016

We asked Vic and Jemma to come and give us an appraisal of our home to allow us to weigh up the benefits of embarking on a renovation project versus moving. At the time we happened to mention a neighbouring property that could be a better option than embarking on this huge project. Within a few short weeks these two amazing ladies had guided us through not only purchasing this amazing new family home, but advising us on what needed to be done to prepare ours for sale, listing it and selling it the first week on the market.The whole experience with Vic & Jem was OUTSTANDING. Their attention to detail, advice and support through the process was faultless. We loved the creativity and flare they show in marketing the property, and feel it definitely gives you an edge. They are great at providing you feedback and in ensuring that the process of having your home on the market causes minimum disruptions. At all times we felt like they had our best interests at heart. They provided us with all the information we needed to make the best possible decisions. I would recommend them without hesitation. They have made the experience of buying and selling a home such a positive one.

Karla Byrnes
September 2016

“We asked Vic and Jemma to come and give us an appraisal of our home to allow us to weigh up the benefits of embarking on a renovation project versus moving. At the time we happened to mention a neighbouring property that could be a better option than embarking on this huge project.
Within a few short weeks these two amazing ladies had guided us through not only purchasing this amazing new family home, but advising us on what needed to be done to prepare ours for sale, listing it and selling it the first week on the market.
The whole experience with Vic&Jem was OUTSTANDING. Their attention to detail, advice and support through the process was faultless. We loved the creativity and flare they show in marketing the property, and feel it definitely gives you an edge. They are great at providing you feedback and in ensuring that the process of having your home on the market causes minimum disruptions. At all times we felt like they had our best interests at heart. They provided us with all the information we needed to make the best possible decisions.
I would recommend them without hesitation. They have made the experience of buying and selling a home such a positive one.”

Karla & Phill, Bayswater
October 201

As buyers we were impressed by Vic and Jemma’s honesty and integrity through the purchase of our new home and they were the natural choice when it came to marketing our existing home. Vic and Jemma’s professionalism and expertise was outstanding from the preparation of superb marketing material through to the management of open days and buyers. Their enthusiasm and commitment clearly contributed to the excellent sale price achieved. Needless to say we were delighted with the result and recommend Vic and Jemma without hesitation.

Owen and Angie Burn
August 2016

Dear Vic and Jemma,

Ben and I want to express our gratitude and thanks to you both. Your assistance and never ending optimism over our house hunting journey last year was so appreciated by us. We are sorry we weren’t able to list with you in the end but would not hesitate to do so in the future or recommend you to anyone else looking to buy or sell.
Many thanks again

Shelley and Ben Pallman
April 2016

As a buyer dealing with Jemma has been an absolute pleasure. Her ability to be honest and enthusiastic while not being pushy is so refreshing in this industry. We had several somewhat perdantic questions which Jemma was patient and honest to answer and there was every effort made to support us in this process. Jemma is clearly passionate about selling houses and I would without reservation recommend her to any future sellers.

Hannah and William Orr
April 2016

Dear Vic and Jemma

We wanted to write and say thank you so much for all your support and help over the past six months! You two worked incredibly hard to sell our house and we are very happy with the outcome.
After a decade in our first family home, it was challenging to get our heads around the idea of selling, but throughout the process we were buoyed along by your unwavering support, encouragement and enthusiasm. Always there for a chat and sound advice, we thoroughly enjoyed working with you both and will most definitely be recommending you to all our friends!  You are such a dynamic duo, with amazing energy and a real passion for real estate.
We wish you both every success – you are already taking the local real estate market by storm and will surely have a bright future helping people buy and sell properties on the Devonport Peninsula.
Best wishes,

Charlotte and Willie Goosen
April 2016

We found Vic and Jemma to be professional, enthusiastic and hard-working in the recent sale of our home. Nothing was too much of a problem for them and they shouldered as much of the stress of the sale process as they could, removing a lot of the worry from us. So many people commented on the quality of the marketing for our house – the video in particular was a big hit. Their advice and communication were excellent throughout. We have no doubt that the reason it sold was down to their hard work. 

Before selling our home, they helped us extensively in our search for a house – they took the time to understand what we wanted from a new house and were brilliant at finding places that would suit us.  They were encouraging and positive and never pushy, even when we missed out on a number of houses. In the end we purchased in a private sale and it shows their character that they were immediately and genuinely ecstatic for us.

In our view they care about finding people homes and we never felt like just another number, or that they were going through the motions to get a sale, as we have felt in the past with other agents. We would not hesitate recommending Vic and Jemma and we would absolutely use them next time around.

Fiona Morris and Matt Johnson
April 2016

Jemma and Vic, thanks so much for guiding us through the sale of our home.  You guys have both been an absolute pleasure to work with throughout the entire sales process.  Your upbeat attitude, helpful nature and genuine desire to get the best possible outcome have been refreshing and delightful. We have really appreciated your advice and support and you’ve given the impression that nothing is too much trouble.  We are delighted that our home has been bought by a couple who will create their own wonderful memories in their new home. Thank you both so much, we’d recommend you to anyone.

Cheers

Glenn Ashwell
May 2016

“We could not be happier with our decision to have Vic & Jemma sell our home for us.

When we initially spoke to them we were adamant that we did not want to do an auction as we had had a terrible experience with another agency with the sale of our last home.

Vic & Jemma listened to our concerns, but in understanding the result we wanted to achieve asked us to consider meeting with auctioneer Andrew North and talking over these concerns.

After much consideration, we took their advice to go to auction – and what a great decision that was. It was absolutely the best way to sell our home and we are hugely grateful to the Harcourts team for recognising this and helping us make the decision without being pushy or putting stress on us.

The result we got from our auction was outstanding. We took a pre-auction offer that we considered to be a fair price for our property and had we done a ‘By Negotiation’ campaign we would have sold for that price. However, the auction was brought forward (after just 8 days on the market) and on the day we got $318,000 more than the pre-auction offer.

Through the whole process, Vic & Jemma kept us up to date with everything that was happening, they made stunning videos for social media that got more than 3000 views online in the first week, they did a slick and clearly effective marketing campaign and did all they could to take as much of the stress of selling our home away from us. We really can’t fault any step of the process and are absolutely thrilled with the result.”

George and Carol Spence
March 2016

“We recently sold our Belmont home at auction with Victoria and Jemma. We could not be more happy with both the process and the result we achieved by selling with them.

We always found Victoria and Jemma to be totally professional. They worked tirelessly and were always available to us during the sale process. Their dedication and extensive market knowledge were major factors in our home selling so quickly and for a price that far exceeded our expectations. We always felt well informed and appreciated their prompt, honest and realistic advice.

Victoria and Jemma have an infectious enthusiasm for their work and made the process a smooth and surprisingly stress-free experience. We have no hesitation whatsoever in recommending Victoria and Jemma as outstanding real estate agents and would most certainly use their services again.”

Jane and Simon Priddy
March 2016

“I recently bought the perfect house with the help of Jemma and her team.  They allowed me to go at my own pace and were ready and willing to quickly answer any questions I had and get any information I needed which meant I could make the right decisions for me.”

Belinda Langley
November 2015

“Victoria was always available, enthusiastic and happy to show us properties when it was convenient for us. She was never pushy, always positive and successfully navigated us through the challenge of buying a house in Auckland. I would highly recommend Victoria if you want that personal service when buying or selling your home.”

Kara Hartshorne, Bayswater
November 2015

“Victoria was always professional and considerate throughout the selling process. When discussing price we always found her to be honest, realistic and never pushy; which we found refreshing. She understood our position as buyers and was respectful of both our budget and taste.
We wouldn’t hesitate to recommend her.”

Andy and Rebecca Walker, Devonport
November 2015

Victoria Mules
M: 021 679 349
E: victoria.mules@harcourts.co.nz

Jemma Glancy
M: 021 246 5300
E: jemma.glancy@harcourts.co.nz

Licensed REAA 2008

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